Shipping policy

Shipping Policy

Thank you for shopping with The Miracle Cottage. We work to process and ship orders as quickly as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed, excluding weekends and holidays. During high-volume periods, processing times may be slightly longer.

Shipping Times

Estimated delivery times vary by destination, shipping carrier, and seasonal conditions. Most orders arrive within 7–15 business days after shipment, but delays can occur due to customs, carrier disruptions, weather, holidays, or incorrect shipping information.

Free Shipping

We may offer free shipping promotions, including free shipping on eligible orders over the amount shown on our website. Promotion terms may change from time to time.

Shipping Address Accuracy

Please make sure your shipping address is complete and accurate before placing your order. We are not responsible for delays, failed delivery, or lost packages caused by incorrect or incomplete addresses provided at checkout.

Tracking

When tracking is available, you will receive tracking information by email after your order ships. Tracking updates may take a few business days to appear.

Customs, Duties, and Taxes

International orders may be subject to customs fees, duties, taxes, or import charges. These fees are the responsibility of the customer unless otherwise stated at checkout.

Lost or Damaged Packages

If your package appears lost, damaged, or delivered incorrectly, contact us at simalun272725@outlook.com with your order number and any available photos or carrier information.